Our office is located at 2848 Lee Road 243, Smiths Station, AL.  We are located across from the Smiths Station Post Office.  Our business hours are as follows:

New service sign up:  Monday-Friday 8:30am -- 4:30 pm Eastern Time
All other services:      Monday-Friday 8:30am -- 5:00 pm Eastern Time

The following is required for new service sign up:

1. A photo I.D.
2. Proof of date of residence: i.e.  Lease agreement for rental property or closing papers for newly purchased house.
3. The $75.00 account set up fee.

MAKING PAYMENTS FOR SERVICES

Our office offers ACH debit service for bill paying.  This service allows the customer the freedom from ever having a penalty applied or being in danger of disconnection due to non-payment of the bill.  The customer continues to receive a bill with the charges for the month listed for record keeping purposes.  The bill will be marked "DO NOT PAY-THIS ACCOUNT HAS BEEN DRAFTED".  Based on the billing cycle of your account, your account will be drafted on either the 10th or the 25th of each month.  You will be given your draft date when you sign up for ACH draft.  This process requires a voided check and the completion of an ACH Draft request form.  The form is located on our "Forms" tab for your convenience.

In addition, we accept payment by check, money order, cash, or credit card (VISA or MasterCard).  There is a $5.95 Phone Courtesy Fee for the credit card payments taken over the phone.  All checks are electronically deposited and may clear your account on the day we receive the payment.

In the near future, we hope to offer an online bill pay feature which you will be able to access via this web address.

If you are experiencing financial difficulties which temporarily prevent you from paying on time, please let us know.  In many cases, we can work out a payment plan to allow you to continue receiving service.  Please call our office BEFORE YOUR SERVICE IS DISCONNECTED at (334) 298-6342 during normal business hours to discuss this situation.